Refound Policy

Once a User chooses to avail any service plan/offer announced by Onkk Recharge Network and agrees to buy that plan/offer by due payment for that plan/offer to Onkk Recharge Network , such payment by User shall not be refunded by Onkk Recharge Network under any circumstances whatsoever. Please note that such act of buying Onkk Recharge Network’s plan is irreversible process under the applicable law. .

Post receipt of payment from the User for the above-mentioned plan, Onkk Recharge Network shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Onkk Recharge Network shall not be able to create User ID of such User. Thus, in order to avail Onkk Recharge Network services on its portal, User has to mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on Onkk Recharge Network portal, a transactions which have failed for any reason directly attributable to Onkk Recharge Network and Onkk Recharge Network has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Onkk Recharge Network. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Onkk Recharge Network shall enquire the matter after receiving the complaint from the User and based on the enquiry Onkk Recharge Network may refund the payment. In all cases, Onkk Recharge Network ’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Onkk Recharge Network with respect to a particular transaction. Onkk Recharge Network shall not be responsible for any other claim or consequential liability arising out of failed services on our system. User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with



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